We have a 24 hour cancellation policy. If you are unable to provide this notice, you will be charged 50% of the missed appointment. This cancellation policy is necessary for our small business to continue to serve our clients who are in need of treatment, and also to make massage therapy a feasible career for our therapists.
If you arrive late for you appointment, we will try our best to accommodate your full booking. However, if that’s not available, you will be billed for the full cost of the original booking. If you have an emergency, please let us know so that we can treat your specific situation with personal attention. We do not consider schedule conflicts to be emergencies. Thank you for understanding and respecting our time 🙂
The Ontario Government has legislation, the Personal Health Information Protection Act (PHIPA) that came into effect on November 1 2004. This act has been established to set out rules for the collection and utilization of information that is collected about patients.